Terms and Conditions for Man With Van Colney Hatch

These Terms and Conditions set out the basis on which Man With Van Colney Hatch provides moving, transport, loading, unloading, and related services within the United Kingdom. By making a booking, you agree that these terms apply to the service you request, whether it is a small move, a single-item collection, a furniture relocation, or another agreed transport task. Please read this document carefully before confirming any booking, as it explains the responsibilities of both the customer and the service provider.

The wording below is intended to be clear and practical. It covers the booking process, payment rules, cancellations, liability limits, waste handling requirements, and the legal framework that applies to all services. We may refuse or cancel a booking where the requested work is unsafe, unlawful, outside the agreed scope, or not suitable for the vehicle, team, or equipment available. Nothing in these terms affects your statutory rights.

These terms apply to all versions of our service, including any variation described as a man and van service, a van hire with driver arrangement, or a house move with movers. They also apply to any ancillary work agreed in advance, such as carrying items up or down stairs, dismantling furniture, or waiting time at collection and delivery points.

1. Booking Process

A booking is only confirmed when we have accepted your request and provided a clear booking summary. This summary may be given verbally, by email, or through another written method. The summary should set out the agreed service, the date, the approximate time, the collection and delivery locations, the items to be moved, and any special conditions. Until confirmation is issued, availability is not guaranteed.

To help us provide an accurate quote for your Colney Hatch man with van service, you must give correct and complete information. This includes the size, weight, and quantity of items; access conditions; parking limitations; floor levels; and whether any fragile, valuable, bulky, or hazardous items are involved. If the information provided changes before the service date, you must tell us as soon as possible so that we can review the booking and, if necessary, amend the quote or the service plan.

If the actual job differs materially from the original description, we may adjust the price, refuse part of the work, or reschedule the service if the revised task cannot be safely or reasonably completed. Examples include unexpected extra items, longer travel than originally stated, inadequate access, no lift where one was advised, or the need for additional staff or equipment. Any revised charges will be explained before work continues where reasonably practicable.

We reserve the right to decline or cancel any booking where the requested work would breach road safety, weight limits, waste regulations, licensing requirements, insurance restrictions, or any other legal or operational requirement. Where a booking is accepted subject to conditions, those conditions form part of the contract. If the customer fails to meet them, the service may be delayed, suspended, or cancelled at our discretion.

2. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. The final price may be based on a fixed quote, hourly rate, mileage, or a combination of these factors. The quoted amount normally covers the agreed scope only. Additional charges may apply for waiting time, congestion, parking fees, tolls, congestion or clean-air related charges where applicable, extra labour, stair carries, late changes, or additional stops not previously agreed.

Unless we agree otherwise in writing, payment is due in full on completion of the service or at the time stated in the booking summary. We may ask for a deposit, part-payment, or pre-authorisation to secure a booking, especially for larger jobs or peak periods. Any deposit required will be made clear at the time of booking and may be non-refundable in the circumstances described in these terms.

We accept payment by the methods we specify at the time of booking. If a payment is declined, reversed, or otherwise not received, we may withhold delivery of goods, suspend further services, or charge reasonable costs incurred in recovering the outstanding amount. You are responsible for ensuring that the payment method you provide is valid and that sufficient funds are available.

Late payment may result in additional administration charges and interest where permitted by law. Any invoice dispute must be raised promptly and in good faith, with clear details of the amount or item in question. You must pay any undisputed amount on time even if another part of the invoice is being queried. We do not release liability for delayed payment simply because a dispute is raised without supporting details.

3. Cancellations, Rescheduling, and Non-Attendance

If you need to cancel or change your booking, please give notice as early as possible. Cancellations made with sufficient notice may be accepted without charge, depending on the booking type and the costs already incurred. Where a deposit has been taken, it may be retained wholly or partly to cover administrative time, vehicle allocation, staff scheduling, or other reasonable losses.

If you cancel at short notice, if access is not available, or if the job cannot proceed because the property is inaccessible, unsafe, or materially different from the description you provided, we may charge a cancellation fee or the full agreed amount where our team has already attended and been unable to perform the service. This is particularly relevant where vehicles and staff have been reserved exclusively for your booking.

We may also need to reschedule where circumstances beyond our control prevent us from attending, including severe weather, traffic disruption, vehicle breakdown, industrial action, illness, accidents, or legal restrictions. In such circumstances, we will aim to arrange a new date or issue a refund of any prepaid amount for the affected portion of the service. We are not liable for consequential losses caused by unavoidable rescheduling, to the extent permitted by law.

If you are not present at the agreed time, or if no suitable person is available to authorise the move, hand over keys, confirm the load, or receive delivery, we may wait for a reasonable period and then either charge waiting time, reschedule the job, or treat the booking as cancelled. Any goods left unattended at the collection point remain your responsibility until they are lawfully transferred to us under the agreed service.

4. Liability, Risk, and Customer Responsibilities

We will take reasonable care when handling your belongings, but the customer remains responsible for ensuring that all items are adequately packed, labelled, and prepared for transport unless packing services have been expressly agreed. Fragile items, electronics, glass, artwork, mirrors, ornaments, and similar goods should be protected to a standard appropriate for the journey. Poor packaging may increase the risk of damage, and we will not be responsible for losses arising from inadequate packing.

Our liability is limited to direct loss or damage caused by our proven negligence, subject to the exclusions and caps set out in these terms and any applicable insurance policy. We are not liable for wear and tear, pre-existing defects, hidden damage, or deterioration caused by age, weather, moisture, vibration, or the inherent nature of the item. We are also not responsible for indirect or consequential loss, including loss of profit, missed deadlines, or business interruption, except where the law requires otherwise.

You must tell us in advance about any items that are especially heavy, awkward, fragile, valuable, irreplaceable, hazardous, or difficult to move. This includes pianos, safes, large appliances, antiques, or items requiring specialist handling. If an item should have been declared and was not, we may refuse to move it, charge an additional amount, or limit liability for any resulting damage. Please also ensure that access routes are clear and that floors, doors, stairways, lifts, and parking arrangements are suitable for the work.

We may move items only where we consider it reasonably safe to do so. If an item is too large for the access route or may cause damage to the property, vehicle, or other goods, we may refuse to carry it or may request that you sign an acknowledgment of risk before proceeding. You are responsible for disconnecting utilities, emptying contents where appropriate, and securing loose parts unless we have agreed to do that for you.

5. Waste, Disposal, and Regulatory Compliance

Any waste removal or disposal service offered by Man With Van Colney Hatch will be handled in accordance with applicable UK waste laws and local authority requirements. We do not knowingly transport or dispose of controlled waste without the proper arrangements, documentation, or authorisation. You must accurately describe any waste, unwanted items, or debris when requesting disposal so that we can confirm whether the service can be lawfully provided.

The customer remains responsible for ensuring that waste is segregated, declared correctly, and handed over only where lawful for us to accept it. You must not include hazardous waste, chemicals, asbestos, clinical waste, batteries, gas cylinders, paint, oils, electrical waste, or other prohibited items unless we have expressly agreed in writing that we are licensed and equipped to handle them. If undeclared restricted waste is presented, we may refuse collection and still charge any wasted attendance costs.

Where waste is accepted, you acknowledge that ownership and responsibility may transfer at the point of lawful collection, subject to any documentation required by law. You must not place in our vehicle any item you do not have the right to dispose of, and you must not ask us to abandon waste, fly-tip, or otherwise dispose of items unlawfully. We may keep records, transfer notes, receipts, or other evidence required by waste regulations, and you agree to cooperate with any lawful compliance request.

We reserve the right to inspect items before loading and to refuse anything that appears unsafe, contaminated, or unlawful to transport. If the nature of the waste is misrepresented, any resulting fines, charges, clean-up costs, or enforcement expenses may be recovered from the customer where permitted by law. Legal compliance is a condition of service, not an optional extra.

6. Service Standards and Operational Conditions

We will use reasonable care and skill in delivering the service agreed. However, completion times are estimates only unless a fixed time has been explicitly guaranteed in writing. Journey times can be affected by traffic, weather, loading conditions, vehicle access, and other operational factors. We are not responsible for delays outside our control, provided we act reasonably and keep you informed where possible.

If helpers, keys, parking permits, loading bays, or access codes are required, you must provide them on time. Any delays caused by missing information, unavailable parking, locked premises, or instructions that change during the job may lead to extra charges. If work must be completed in stages or paused due to access restrictions, we may revise the schedule and price accordingly.

We may use subcontractors or additional personnel to complete the service, provided they work to standards consistent with these terms. Any items carried remain under reasonable care from the point of loading until delivery or lawful handover, subject to the exclusions already set out. You agree that minor variations in vehicle type or staffing level do not automatically amount to a breach, provided the service remains substantially as agreed.

Any complaint about the service should be raised as soon as practicable and, where possible, before the vehicle departs the delivery location. This allows us to inspect the issue and take reasonable steps to resolve it. Delays in reporting a problem may make it harder to assess the cause or extent of any loss. We may ask for photographs, item details, or other evidence to consider a claim properly.

7. Governing Law and General Terms

These Terms and Conditions are governed by the laws of England and Wales. If any dispute arises from or in connection with a booking, service, payment, cancellation, damage claim, or waste-related issue, the courts of England and Wales shall have jurisdiction, unless mandatory legal rules provide otherwise. If you are a consumer, you may also have rights under consumer protection legislation that cannot be excluded by contract.

If any part of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force. No waiver of any term shall be effective unless agreed in writing. A failure to enforce any provision on one occasion does not mean we have waived that provision for the future. Headings are included for convenience only and do not affect interpretation.

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will apply unless a later version is required by law or agreed by both parties. By proceeding with a booking for Man With Van Colney Hatch, you confirm that you have read, understood, and accepted the terms applicable to the service you request.

End of Terms and Conditions.