Terms and Conditions

Man with Van Colney Hatch Service Terms and Conditions

These Terms and Conditions govern the provision of man and van, removal, transport and related services by Man with Van Colney Hatch. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 “Company” means Man with Van Colney Hatch, the provider of removal and transport services.

1.2 “Customer” means the individual, partnership, company or organisation requesting and accepting the services of the Company.

1.3 “Services” means any man and van, removal, transport, loading, unloading, packing, delivery, collection, or related services supplied by the Company.

1.4 “Goods” means all items, personal effects, furniture, equipment, and other property to be removed, transported, or otherwise handled by the Company.

1.5 “Service Area” means the areas in which the Company offers services, including Colney Hatch and surrounding locations, as advised by the Company from time to time.

1.6 “Contract” means the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions.

2. Booking Process

2.1 Bookings may be made through the Company’s accepted booking channels as advised on enquiry. The Customer is responsible for providing accurate and complete information when requesting a quotation or making a booking.

2.2 Quotations are based on the details supplied by the Customer, including but not limited to addresses, access, parking, the nature and quantity of Goods, required services, and any special requirements. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete, inaccurate, or changes prior to or on the day of the Service.

2.3 A booking is only confirmed when the Customer has accepted the quotation and, where applicable, paid any required deposit or advance payment, and the Company has acknowledged acceptance of the booking.

2.4 The Customer must notify the Company as soon as reasonably possible of any changes to the booking details, including dates, addresses, access arrangements, or volume of Goods. The Company will try to accommodate changes but cannot guarantee availability. Changes may result in revised charges.

2.5 The Company reserves the right to decline any booking at its absolute discretion without being required to give a reason.

3. Services and Customer Responsibilities

3.1 The Company will provide the Services with reasonable skill and care, using appropriately trained staff and suitable vehicles for the agreed work.

3.2 The Customer is responsible for:

(a) ensuring adequate access to and from the collection and delivery addresses, including suitable parking for the vehicle, and obtaining any parking permissions or permits required;

(b) ensuring that all Goods are properly packed and ready for transport unless packing services have been specifically agreed in writing;

(c) removing and disconnecting any fixtures, fittings, appliances and equipment prior to the arrival of the Company, unless otherwise agreed;

(d) securing all valuables, money, important documents, and personal items; and

(e) ensuring that no Goods fall within the list of excluded or prohibited items set out in these Terms and Conditions.

3.3 The Company may refuse to transport Goods that, in its reasonable opinion, present a risk to health, safety, property, or the environment, or which include hazardous, illegal, or prohibited items.

4. Excluded and Prohibited Items

4.1 Unless otherwise agreed in writing, the Company will not transport:

(a) hazardous or dangerous goods, including but not limited to explosives, flammable substances, gas cylinders, chemicals, paints, and solvents;

(b) illegal goods or items whose possession, transport, or export is prohibited by law;

(d) jewellery, watches, precious metals, stones, or items of high value exceeding reasonable household value;

(e) important documents, including passports, personal identification, financial documents, or irreplaceable items.

4.2 The Customer is responsible for ensuring that none of the Goods handed to the Company fall within the categories above. The Company has no liability for any such Goods transported in breach of this clause, and the Customer shall indemnify the Company for any loss, damage, or expense arising as a result.

5. Charges and Payments

5.1 Charges are based on the Company’s current tariffs and pricing structure, as communicated in the quotation and booking confirmation. Pricing may be based on hourly rates, fixed prices, distance, volume, or a combination of these.

5.2 The Company may require a deposit or full advance payment to secure a booking. The amount and timing of such payment will be specified at the time of booking.

5.3 The balance of any charges is payable in accordance with the payment terms set out in the booking confirmation. Unless otherwise agreed, payment is due on completion of the Services on the day of the move.

5.4 The Company accepts payment by the methods advised to the Customer during the booking process. The Customer must ensure that cleared funds are available in accordance with the agreed payment terms.

5.5 If payment is not made when due, the Company reserves the right to:

(a) suspend or refuse provision or continuation of Services;

(b) charge interest on outstanding amounts at the statutory rate until payment is received in full; and

6. Cancellations, Postponements and Waiting Time

6.1 The Customer may cancel or postpone a booking by providing notice to the Company through an accepted communication method.

6.2 The Company may, at its discretion, apply cancellation or postponement charges based on the notice provided:

(a) where at least 72 hours’ notice is given prior to the scheduled start time, any deposit or prepayment may be refunded or transferred, subject to an administrative fee where applicable;

(b) where less than 72 hours but more than 24 hours’ notice is given, a proportion of the quoted price may become payable or retained;

6.3 If the Company arrives at the collection address at the agreed time and is unable to commence work due to delays or issues within the Customer’s control, the Company may charge waiting time at its current hourly rate, with a minimum waiting charge as notified to the Customer.

6.4 If, due to circumstances beyond the Company’s reasonable control, including but not limited to severe weather, accidents, vehicle breakdown, traffic conditions or unforeseen staff shortages, the Company needs to cancel or postpone the Services, it will notify the Customer as soon as reasonably possible and will offer an alternative date or refund any prepayments received. The Company is not liable for any indirect losses arising from such cancellation or postponement.

7. Access, Parking and Restrictions

7.1 The Customer must ensure that suitable parking is available for the Company’s vehicle(s) at both collection and delivery locations, and that any required permits or permissions are obtained in advance.

7.2 The Company is entitled to rely on the Customer’s assessment of access. Additional charges may apply where access is difficult, requires long carries, use of stairs beyond what was anticipated, or where the Company is required to use additional staff or equipment.

7.3 The Customer will be responsible for any parking penalties, fines, or charges incurred due to inaccurate information, failure to obtain permits, or instructions to park in restricted areas.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care when handling, loading, transporting, and unloading Goods. However, the Company’s liability is subject to the limitations and exclusions set out in these Terms and Conditions.

8.2 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to adequately pack, secure, or protect Goods, unless packing has been performed by the Company as part of the Services;

(b) pre-existing damage, defects, or wear and tear, including weakened structures, loose joints, or inherent defects in Goods;

(c) damage to items that are particularly fragile, unless the Company has specifically agreed in writing to handle such items with special care;

(d) loss of or damage to excluded or prohibited items;

(e) any indirect, consequential, or purely economic loss, including loss of profits, income, or opportunity.

8.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to an overall financial cap as advised by the Company. The Customer is encouraged to arrange their own insurance cover for high-value items or for cover beyond the Company’s standard liability.

8.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event no later than seven days after completion of the Services. The Customer should provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Goods.

8.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

9. Damage to Property

9.1 The Company will take reasonable care to avoid damage to property during the provision of the Services. The Customer must identify any areas of particular risk, such as narrow stairways, low ceilings, delicate surfaces, or recently renovated areas.

9.2 The Company is not liable for cosmetic damage to walls, floors, doors, or fixtures where such damage arises from moving large or heavy items in confined or difficult spaces, provided the Company’s staff have acted with reasonable care and skill.

9.3 Where property damage occurs due to proven negligence by the Company, the Company may choose to repair the damage, arrange for a third party to repair it, or offer reasonable financial compensation, subject to the limitations set out in these Terms and Conditions.

10. Waste, Disposal and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove and dispose of items where this has been expressly agreed as part of the Services.

10.2 The Customer must clearly distinguish between Goods intended for transport and items intended for disposal. The Company is not responsible for any unintended disposal of Goods that are not clearly identified.

10.3 Where the Company agrees to remove items for disposal, it will do so in line with relevant regulations, including the use of licensed disposal facilities where required. Additional charges may apply for waste transfer, recycling, or special handling of certain materials.

10.4 The Customer must not request or allow the Company’s staff to dispose of hazardous, illegal, or prohibited waste. The Company reserves the right to refuse such requests and may terminate the Services if the Customer insists on unlawful or unsafe disposal.

11. Delays Outside the Company’s Control

11.1 The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee exact arrival or completion times.

11.2 The Company is not liable for delays or failure to perform the Services arising from circumstances beyond its reasonable control, including but not limited to severe weather, traffic congestion, accidents, road closures, mechanical breakdown, or industrial action.

11.3 Where such delays occur, the Company will take reasonable steps to minimise disruption and keep the Customer informed where possible.

12. Customer Conduct and Health and Safety

12.1 The Customer must act in a reasonable, respectful, and cooperative manner towards the Company’s staff at all times.

12.2 The Company reserves the right to suspend or terminate the Services without liability if staff are subjected to abusive, threatening, or unsafe conditions.

12.3 The Customer must not request the Company’s staff to undertake any action that, in the opinion of the staff or the Company, could be unsafe or in breach of health and safety regulations.

13. Complaints

13.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as reasonably possible.

13.2 The Company will investigate complaints in a fair and timely manner and, where appropriate, offer a remedy in line with these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company will collect and use personal data provided by the Customer to arrange and carry out the Services. Such data may include names, addresses, and contact details.

14.2 The Company will handle personal data in accordance with applicable data protection laws and use it only for legitimate business purposes associated with the provision of Services and related administration.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

15.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By placing a booking with Man with Van Colney Hatch or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.